Ben Sargent has worked in the language services industry since 1989, serving in operations, consulting, and marketing roles. He also helped to found and manage several venture-funded high-tech start-ups. Ben's primary research focus areas at Common Sense Advisory are global online customer experience, translation management systems, and authoring and content management technologies. He also consults for Global 1000 brands, international organizations, and technology vendors. Ben has published research and articles on multilingual publishing and been a regular speaker at conferences and seminars in Asia, Europe, and the Americas.