Monica Ertel is currently Director of Global Information Services for Bain & Company where she leads their worldwide information services network.  Her responsibilities include desktop delivery of key information resources, high-level research analysis and support, end-user consultant training and strategic IS coordination and planning for a  network of 25 centers around the world.  Prior to Bain, Monica was Director of Worldwide Customer Service for Innovative Interfaces, Inc., with management responsibility for Innovative's Help Desk and Web-based service center. Ms. Ertel has over 25 years of library management experience, including Korn/Ferry International where she was the Director of Global Knowledge Management and North America Research. Prior to that, she was with Apple Computer where she was the Director of Knowledge Systems which included the Apple Library as well as research programs in the field of information management.
 
Monica holds a Master of Library Science degree from San Jose State University in addition to an MBA from Santa Clara University.  She has been active in a number of library and information associations and was appointed Fellow of the Special Libraries Association and Outstanding Alumni award from San Jose State University.  She has also held leadership positions with the American Library Association and the International Federation of Library Associations and Institutions and is a member of the Information Futures Institute